Frequently Asked Questions

Yes. Creating an account and signing in are required to purchase books and access purchased books.

The available payment methods are displayed during the purchase process. Depending on the user's location and the payment method, payments may be available in different currencies, including US dollars and euros.

Yes. Book prices may change at any time. The final price is the amount displayed to the user at the time of completing the purchase and before payment is made.

Yes. Some books or resources may be offered free of charge and will be identified as ّFree.

After the payment has been successfully completed, the purchased book will be added to your account. You can access it through the section containing your purchased books.

Yes. For some books, a sample of the content is available for online reading and/or as a downloadable PDF, allowing users to become familiar with the book before making a purchase.

No. Purchased books are provided for online reading, and the complete book file is not available for download. This policy is intended to protect the rights of authors and publishers and to prevent unauthorized distribution of their works.

No. Access to a purchased book is intended for the personal use of the purchaser. Sharing an account, access link, or book content with others is not permitted.

Yes. Subject to device and browser compatibility, books available for online reading can be accessed on computers, laptops, tablets, and mobile phones.

Only a maximum of 20 pages from each book can be printed.

First, check the status of your payment and order. If the payment has been charged but access to the book has not been activated, please create a support ticket and provide your order and payment details for further investigation.

Yes. If a payment fails, you can check your payment information and attempt the purchase again.

If you experience problems opening the book, displaying pages, or any other technical issues, you can create a support ticket and provide details of the problem for investigation.

Accessing your account from different devices may be permitted. However, using your account to share access with others or to bypass security or copyright restrictions is not permitted.

Yes. Authors and publishers who wish to introduce and sell their books through this platform can create a message to inquire about the terms of cooperation.

Yes. Authors and publishers can submit information about their books and the relevant publication details through the ticket system. After review, the terms for further cooperation will be provided if the book is considered suitable for the platform.

The revenue share, financial terms, and settlement procedures will be determined based on the agreement between the platform and the author or publisher.

Yes. If a new or revised edition is provided by the author or publisher, the version available on the platform may be updated in accordance with the applicable terms and agreement.

For order inquiries, payment issues, technical problems, partnership requests, or other matters, you can submit a request through the support ticket system. Our support team will review your request and respond through the same system.